PY GROUP (“PY GROUP”, “we”, “our”, or “us”) values and respects your privacy. We are committed to protecting your personal information and ensuring that your online shopping experience with us is safe, secure, and enjoyable.
We collect, use, and store your personal data only as outlined in this Privacy Policy to ensure that your information is handled responsibly and protected at all times. Data protection is a matter of trust, and your privacy is important to us.
If you have any questions, feedback, or suggestions, please contact us at info@pauyuan.com.my.
1. Collection of Personal Information
Pau Yuan does not sell, share, or trade customers’ personal information collected online with any third parties, except as disclosed within this policy and as necessary to provide our services to you.
When you create an account or make a purchase on our e-commerce platform, we may collect the following information:
- Full Name
- Delivery Address
- Email Address
- Contact Number / Mobile Number
- Date of Birth
- Gender
We collect this information for purposes including but not limited to:
- Processing and delivering your orders
- Updating you on order and delivery status
- Providing customer service and support
- Sending you relevant product information, promotions, or updates (with your consent)
- Administering your user account
- Verifying and processing online payments
- Improving website content, layout, and user experience
- Conducting market research and user analysis
We may share your name, address, and contact number with third-party logistics providers (e.g. courier or supplier) solely for the purpose of delivering your order.
2. Security of Your Personal Information
PY GROUP ensures that all personal data collected will be securely stored and protected. We take reasonable steps to safeguard your information by:
- Restricting access to personal information to authorized personnel only
- Maintaining secure IT systems to prevent unauthorized access
- Safely deleting or anonymizing personal information when it is no longer required
You are responsible for keeping your login credentials confidential. We cannot be held liable for any misuse of your password unless it results from our negligence.
3. Updating Your Personal Information
You may review or update your personal details at any time by logging into your account on our website. Keeping your information current helps us serve you better.
4. Disclosure of Personal Information
We will not disclose your personal data to any other organization except:
- When necessary to deliver the products or services you purchased
- When required by law or to prevent threats to life, health, or public safety
- When authorized by you
We may occasionally send you newsletters or promotional materials if you have opted to receive them. You may unsubscribe at any time.
5. Changes to the Privacy Policy
PY GROUP reserves the right to modify or update this Privacy Statement at any time. Any changes will be published on our website and will take effect immediately upon posting.
6. Contact Us
If you believe your privacy has been compromised, or if you wish to make a complaint or enquiry regarding your personal data, please contact us at info@pauyuan.com.my